|
|
| Please indicate the
extent to which you agree with the following
statements regarding your purchasing experience.
|
|
|
| 1=strongly disagree
2=somewhat disagree 3=neutral 4=somewhat agree
5=strongly agree
|
|
|
| 9)
|
I was pleased with the technical
knowledge of the salesperson during the pre-sale.
|
|
|
1
2
3
4
5
|
|
|
| 10)
|
Information about the product was
presented to me in an informative, clear manner.
|
|
|
1
2
3
4
5
|
|
|
| 11)
|
Calls and requests for information
were answered in a timely fashion.
|
|
|
1
2
3
4
5
|
|
|
|
|
|
| 12)
|
In general, my buying experience was
positive.
|
|
|
1
2
3
4
5
|
|
|
| 13)
|
If you disagreed with any of the
above statements, what could have been done to
improve your buying experience?
|
|
|
|
|
|
| Connect Tech Product
|
|
|
| 1=strongly disagree
2=somewhat disagree 3=neutral 4=somewhat agree
5=strongly agree
|
| |
| 14)
|
The product was easy to install.
|
|
|
1
2
3
4
5
|
|
|
| 15)
|
The product is easy to use, and is
working as expected.
|
|
|
1
2
3
4
5
|
|
|
|
|
| Connect Tech Manual
|
|
|
| 16)
|
The manual accompanying the product
is complete and easy to understand.
|
|
|
1
2
3
4
5
|
|
|
| 17)
|
The manual meets my overall
expectations.
|
|
|
1
2
3
4
5
|
|
|
|
|
| Connect Tech
Technical Support
|
|
|
| If
you required technical support, and went to the
web site, please rate the following statements:
|
|
|
| 18)
|
The technical support section of the
web site is clear and thorough.
|
|
|
1
2
3
4
5
|
|
|
| 19)
|
I was able to find a solution by
referring to the web site.
|
|
|
1
2
3
4
5
|
|
|
|
|
| If
you phoned or e-mailed technical support, please
rate the following statements:
|
|
|
| 20)
|
The technical support representative
was knowledgeable and solved my problem to my
satisfaction.
|
|
|
1
2
3
4
5
|
|
|
| 21)
|
Response time to my telephone/e-mail
inquiry was prompt and reasonable.
|
|
|
1
2
3
4
5
|
|
| 22)
|
Based on my overall experience, I
would buy from Connect Tech again.
|
|
|
1
2
3
4
5
|
|
|
| 23)
|
Comments: Please feel
free to provide any comments regarding customer
service, product functionality, or suggestions.
|
|
|
|
|
|
| Thank you for your
assistance.
|
|
|
|
|
|
|
