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At Connect Tech, we value customer input. Please take a moment to fill out our feedback form so we better serve you and future customers.

 

1) From whom did you purchase your Connect Tech Inc. Product?
  a) VAR - Value added Reseller
  b) Systems house
  c) Distributor
  d) Other   
     
2) In what type of computer/system will the Connect Tech Inc. product be installed?
    Make:
    Model:
     
3) What serial devices are or will be connected to your Connect Tech Inc. product?  (select all that apply)
  a) modem
  b) printer
  c) scanner
  d) bar code reader
  e) other   
     
4) What is your application?
 
     
5)

What influenced your decision to purchase your Connect Tech Inc. product?  (select all that apply)

  a) quality
  b) reliability
  c) versatility
  d) ease of use
  e) speed
  f) price
  g) other   
     
6) Where did you first learn about Connect Tech Inc. product?
  a) Referral or recommendation
  b) Catalogue or literature
  c) Magazine article
  d) Advertisement
  e) Tradeshow
  f) Direct mail
  g) Email
  h) Newsgroup
  i) Website
  j) Other   
     
     
 
Your Buying Experience
 
7) Did you purchase your product directly through Connect Tech? Yes    No
 
8) If not, did you purchase your product through a distributor?
Please provide name of distributor. 
 
 
Please indicate the extent to which you agree with the following statements regarding your purchasing experience.
 
1=strongly disagree 2=somewhat disagree 3=neutral 4=somewhat agree 5=strongly agree
 
9) I was pleased with the technical knowledge of the salesperson during the pre-sale.
  1     2     3     4     5
 
10) Information about the product was presented to me in an informative, clear manner.
  1     2     3     4     5
 
11) Calls and requests for information were answered in a timely fashion.
  1     2     3     4     5
   
 
12) In general, my buying experience was positive.
  1     2     3     4     5
 
13) If you disagreed with any of the above statements, what could have been done to improve your buying experience?
 
 
Connect Tech Product
 
1=strongly disagree 2=somewhat disagree 3=neutral 4=somewhat agree 5=strongly agree
 
14) The product was easy to install.
  1     2     3     4     5
 
15) The product is easy to use, and is working as expected.
  1     2     3     4     5
 
 
Connect Tech Manual
 
16) The manual accompanying the product is complete and easy to understand.
  1     2     3     4     5
 
17) The manual meets my overall expectations.
  1     2     3     4     5
 
 
Connect Tech Technical Support
 
If you required technical support, and went to the web site, please rate the following statements:
 
18) The technical support section of the web site is clear and thorough.
  1     2     3     4     5
 
19) I was able to find a solution by referring to the web site.
  1     2     3     4     5
 
 
If you phoned or e-mailed technical support, please rate the following statements:
 
20) The technical support representative was knowledgeable and solved my problem to my satisfaction.
  1     2     3     4     5
 
21) Response time to my telephone/e-mail inquiry was prompt and reasonable.
  1     2     3     4     5

22) Based on my overall experience, I would buy from Connect Tech again.
  1     2     3     4     5
 
23) Comments: Please feel free to provide any comments regarding customer service, product functionality, or suggestions.
 
 
Thank you for your assistance.
 
 
Welcome to Connect Tech Inc.


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